Return & Refund Policy

We want you to be 100% happy with your purchase and that's why we are proud to offer our 30-day satisfaction guarantee on all orders. We pride ourselves on good old fashion customer service and we believe in treating every single customer as we would want to be treated ourselves.

 

Short and simple

We understand that ordering online from a company you’ve not used before can sometimes be a cause for concern, so we’ve made sure our refund policy is as straightforward and generous as possible.

 

Our 30-Day Satisfaction Guarantee

We are proud to offer a 100% money-back guarantee if you're not satisfied with your order or if your items are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.

There are just a few things we request:

  • You must tell us that you wish to have a refund within 30 days of receiving your order
  • You must return the product to us within 14 days of letting us know you wish to have a refund

 

Hassle-free returns

If you do need to return an item to us, please get in touch with your order number and we’ll give you all the details you need.  Customers will be responsible for paying return shipping costs and you will need to provide proof of your return. Once this has been received we will issue you a full refund on your order and this typically takes around 10 days to arrive in your account.

We’ve worked hard to make our returns process as quick, easy and stress-free as possible.

For any questions please contact support@swarra.com